This Privacy Policy explains how Indus Certification & Standardisation (ICS) collects, uses, stores, and protects your personal data when you visit icscertification.in or contact us for regulatory and compliance services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR), India's Digital Personal Data Protection Act 2023 (DPDPA), and other applicable data protection laws.
Data Controller: Indus Certification & Standardisation (ICS)
Registered Office: Second Floor, 1151/3, 895-C/5, Plot No. 11, Ward No. 8, Mehrauli, India
Corporate Office: B 602, Platinum Heights, Ramprastha Greens, Vaishali, Ghaziabad, India
European Representative: ICS Netherlands, Abel Tasmanstraat 39, Almere, 1363KB, The Netherlands (KVK: 95183159)
Email: contact@icscertification.in
Phone: +91-9873100072
We collect the following categories of personal data:
We do not collect special category data (health, biometric, political opinions, religious beliefs), financial information, or data from children under 18. We do not sell, rent, or trade your personal data to third parties for marketing purposes.
| Purpose | Data Used | Legal Basis (GDPR) |
|---|---|---|
| Responding to enquiries and providing compliance advisory | Name, email, company, requirements | Legitimate interests / Contract performance |
| Sending project updates and certification status | Name, email, phone | Contract performance |
| Sending relevant regulatory newsletters (if opted in) | Consent | |
| Website analytics and performance improvement | IP, browser, usage data | Legitimate interests / Consent (cookies) |
| Legal compliance and record-keeping | All data | Legal obligation |
Our website uses cookies — small text files stored on your device. We use the following types:
These are essential for the website to function and cannot be disabled. They do not store personally identifiable information. No consent is required for these cookies.
We use Google Analytics to understand how visitors use our website — which pages are most visited, how long visitors stay, and where they come from geographically. This helps us improve our content and user experience. These cookies are only set after you provide consent via our cookie banner.
You can withdraw cookie consent at any time by clicking the cookie settings link in the footer of any page. You can also disable cookies in your browser settings — however, this may affect the functionality of the website.
We do not sell your data. We may share data with the following categories of recipients only where necessary:
ICS operates globally with offices in India, Netherlands, South Korea, Thailand, and Nepal. When your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place — including Standard Contractual Clauses (SCCs) approved by the European Commission where applicable.
Our Netherlands office (KVK: 95183159) serves as our EU representative and point of contact for data protection matters relating to EU residents.
| Data Type | Retention Period |
|---|---|
| Enquiry / contact form data (no engagement) | 12 months |
| Client project data (active engagement) | Duration of engagement + 7 years |
| Email correspondence | 7 years (legal and regulatory records) |
| Website analytics data | 26 months (Google Analytics default) |
| Newsletter / marketing consent records | Until consent is withdrawn + 3 years |
Under GDPR (for EU/EEA residents) and India's DPDPA, you have the following rights regarding your personal data:
To exercise any of these rights, contact us at: contact@icscertification.in with the subject line "Data Privacy Request". We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website is served over HTTPS with SSL/TLS encryption. Access to client data is restricted to ICS personnel who need it to deliver our services.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the relevant supervisory authority:
We would always appreciate the opportunity to resolve any concern directly — please contact us first at contact@icscertification.in.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. We will notify active clients of material changes by email.
For any privacy-related queries, data subject requests, or concerns:
Email: contact@icscertification.in
Phone: +91-9873100072
Post: B 602, Platinum Heights, Ramprastha Greens, Vaishali, Ghaziabad, India
EU Contact: Abel Tasmanstraat 39, Almere, 1363KB, The Netherlands